Privacy Policy

01Information we collect

We collect information you give us directly, and a small amount of technical information automatically.

• Order details — your name, phone number, delivery address, and the items, quantities and pack sizes you order.
• Contact information — email address or WhatsApp number, if you reach out to us or subscribe for updates.
• Payment information — handled entirely by our payment partner (see "Payments" below); we do not store your card, UPI, or bank details.
• Technical information — browser type, device type, and general usage data (such as pages visited), collected automatically to keep the site working well.

02How we use it

We use the information we collect to:

• Prepare, confirm by phone, and deliver your order.
• Respond to questions, requests, or complaints.
• Send order updates such as delivery confirmations.
• Improve our menu, packaging, and website based on how people actually use it.
• Meet legal, accounting, or tax record-keeping requirements.

03Sharing your information

We share information only where it's needed to fulfil your order or run our business:

• Delivery partners — courier or logistics providers, so your order reaches you.
• Payment processors — to securely process your payment.
• Service providers — such as hosting or communication tools that help us run the site and confirm orders.
• Legal requirements — if required by law, court order, or to protect our rights and the safety of others.

04Payments

Payments are processed by a third-party payment gateway. We never see or store your full card number, CVV, or net-banking credentials — these are handled directly between you and the payment provider under their own privacy and security terms.

05Cookies

Our site may use small, essential cookies or similar local storage to remember things like items you've added while browsing. We do not use these for third-party advertising or tracking across other websites.

06Data retention

We keep order and contact information for as long as needed to fulfil orders, resolve any issues, and meet our accounting and legal obligations, after which it is deleted or anonymised.

07Security

We take reasonable technical and organisational steps to protect your information from loss, misuse, or unauthorised access. No method of transmission or storage is completely secure, so we can't guarantee absolute security, but we work to keep your data safe.

08Your rights

You can ask us to:

• Show you the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your information, subject to our legal record-keeping needs.
• Stop sending you marketing or order-update messages.

To exercise any of these, contact us using the details below.

09Children's privacy

Our site and products are intended for general audiences and orders are expected to be placed by adults. We do not knowingly collect personal information from children.

10Changes to this policy

We may update this policy occasionally to reflect changes in our practices or for legal reasons. The "last updated" date at the top of this page will always reflect the latest version. Continued use of our site after changes means you accept the updated policy.

11Contact us

If you have questions about this policy or how we handle your information, reach out:

• Email: orders@gurandghee.in
• Phone: +91 90000 00000
• Address: Kolkata, West Bengal, India